Call Center Representative

Company Name: United Mission for Relief and Development (UMR)

Location: Remote

Job Type: Temporary (up to 2 months, 25 hrs/week including weekends)

About the Organization:
United Mission for Relief and Development (UMR) is a fast-growing registered 501(c)(3) non-profit based in Washington, DC, operating both globally and domestically with a focus on relief and development services.

Job Summary:
The Call Center Representative will deliver exceptional service to donors by answering inquiries, handling complaints, and soliciting donations, creating positive experiences throughout each interaction. The role requires managing a high volume of inbound and outbound calls during designated campaigns.

Key Responsibilities:

• Place outbound calls to donors regarding UMR’s 2022 Ramadan and Qurbani campaigns to solicit donations
• Answer inbound calls from prospective donors, assisting with inquiries and issues
• Process donation requests, maintain accurate database records in a timely manner
• Correspond with donors via phone and online channels
• Foster a positive donor experience and support donor retention
• Participate in necessary training before campaigns begin

Required Qualifications and Experience:

• Excellent verbal and written communication skills
• Proficiency in English; bilingual skills (Arabic, Urdu, or Swahili) preferred
• Tech-savvy with multitasking ability
• Friendly, professional, and positive approach
• Strong data entry and attention to detail
• Problem-solving skills and patience in resolving customer service issues
• High school diploma with at least 2 years’ relevant experience

Skills and Competencies:

• Donor-focused, efficient, and detail-oriented
• Adaptable, reliable, and knowledgeable in policies and donor management
• Ability to handle complaints and create positive interactions

Benefits and Salary:

• Hourly compensation: $12–$15/hr
• Professional, inclusive, and harassment-free workplace
• Adherence to UMR’s Code of Conduct: Integrity, Service, Accountability
• Equal employment opportunity for all applicants
• Reasonable accommodations provided for qualified individuals with disabilities

How to Apply:
➤ Apply Here: hr@umrelief.org (Subject line: Call Center Representative)

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